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March 2019 Newsletter Your service is your brand
Your service is your brand
2018 was a very busy year for me, packed with keynote speeches and workshops. Every speech was created for a specific audience, but it dawned on me that they all shared an underlying message: we are defined by how we serve our customers. Your reputation is defined by your service, your company’s success is defined by your service, and your sales performance is defined by your service. I am confident that if you really think about it, you will agree that this is true.
Service makes or breaks us! In a society where less than…
Posted 2-27
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