October 2018 Newsletter: Respect Me…Win Me Over!

Are you showing your clients that you respect them? Maybe you haven’t asked yourself this question lately, but I doubt that you would give your business to someone who didn’t show respect to you. I know I wouldn’t.

If someone wants to do business with me, they can win me over by making me feel appreciated and showing that they respect me for doing business with them. I also want to show that I respect and appreciate them so they will look forward to doing business with me. How you treat other people will determine your success in any relationship, including your relationships with clients.

“How people treat others is a direct reflection of how they feel about themselves.”

If you want to be more effective in showing respect to your clients, I have an exercise for you. Please grab a pen and a piece of paper and write at the top: “Things I can do to show my customers that I respect them.” Then start writing down ways you can show your customers how grateful you are that they are doing business with you. When you consistently show your customers that you appreciate them, they will be much more likely to stay loyal to you.

Below are six ways you can show respect to everyone you come in contact with, not just your customers. Practice makes perfect! When you implement these suggestions and make them a discipline, they will one day become a habit and eventually become natural to you.

Respond to emails, texts, and phone calls at your earliest convenience, regardless of how busy you are. If you don’t do this, people will feel like they don’t matter to you. Not good!

Be a better listener. This may sound easy, but truly listening to the person you are talking with is one of the hardest skills to master and one of the most important. When you are listening to someone, maintain constant eye contact with them. This shows that what they have to say is important to you. You can also listen to them without expressing your own viewpoint. I am still working on this daily.

Encourage and be helpful. If you notice that the person you are talking with is not having a good day, then offer words of encouragement. Do what you can to make their day better. You were born with this God-given talent…use it.

“Don’t waste words on people who deserve your silence. Instead, use them on those who need your encouragement.”

Recognize and congratulate. If you know someone who has accomplished something that they are proud of, be sure to show them that you are just as proud. Brag about their accomplishments to other people. When you recognize someone for doing great things, it will empower and inspire them to do even greater things.

Be grateful and say THANK YOU. How will people know how much we appreciate them if we don’t thank them or show our gratitude? We don’t do enough of this in the workplace or in our daily lives. Saying “thank you” is so simple that there is absolutely no reason not to make it a habit.

Be kind. If you would like me to do business with you, then show me your kindness, not just how great your product or service is. Keep the conversation positive. If you are in the habit of making unkind remarks, chances are you should stop talking.

Have you added these six items to your list? Keep thinking of other ways to be more respectful. This type of change will not happen overnight, so make a commitment to keep improving how you treat people.

Last but not least…respect yourself! It’s okay to put yourself first sometimes and treat yourself the way you would like to be treated. Your needs and wants are just as important as finding ways to help others fulfill theirs. Once you truly respect yourself, it will be that much easier to show respect to others and win them over.

What People in the Audience are Saying…

With Van's passion, humor and experience you can be assured of one thing- your audience is going to get fired-up, built-up, and fully charged –up. As an entrepreneur at the top of his game Van is in the unique position of being able to "talk the talk" because he has "walked the walk". Over the years he has been a great inspiration to me and my staff. Van is a speaker with charisma, humility and impact and he's a difference maker in the lives of the people he touches…"

—George Akers // President, First Mortgage Corp.

I wanted to thank you for coming and speaking with our company today. I thought your presentation was awesome! I was really motivated and inspired by your thoughts and ideas. I will use this motivation to grow my business and my personal life.”

—Justin Pauls // Realtor, Tampa, Florida

We are delighted you will be accepting the award for Omaha’s Top 25 fastest growing companies. Congratulations on your outstanding growth and we wish you continued success.”

—Tracey Fortina // Omaha Chamber of Commerce

Thank you for running such a class act company. It is an honor and a pleasure to be associated with someone such as yourself. I know you are probably one of the most respected businessmen in the region.”

—Dustin Talacko // Realtor, Omaha, Nebraska

Congratulations on writing “Selling from the heart” and thank you for sharing a copy with me. Your class has been one of the most enjoyable classes I’ve ever taken. Your enthusiasm and passion for your work are awesome. But the most refreshing part of the class was your delightful sense of humor. Thank you again for being a fantastic teacher.”

—Linda Reismeiler // Student at Randall School of Real Estate, Omaha, Nebraska

Kudos to you, Van, for reaching a major goal. But more than that...For successfully building one of Omaha’s best companies from scratch and making it thrive even in less than ideal market conditions. You have realized the American Dream...And brought it home to many, many others. My best to you!”

—Todd Andrews, Anchor and Producer, KETV Omaha

Having you here again was such a blessing to so many! As I looked at the pictures, I could see just how interested each and every person was in what you had to say!

This has been such a gift to our agents when they need it the most. The fact that you come, you are so genuine and caring, you are so honest, you are not trying to sell anything and your passion to help each and every person believe in themselves and become the best they can be is HUGE! The timing is perfect for us all helping and caring about each other, so, thank YOU from the bottom of my heart for giving of yourself to help all of us!”

—Carolyn Summerton // First Mortgage Company of Idaho

I enjoyed your seminar and its focus. I was on the fence whether or not to attend and decided why not? I could have sat through an all day session if there was one, usually I end up at the seminars that start with a focus and quickly go astray. I found with yours time flew by too fast and it was already time to go but I wasn’t ready to go.”

—Scott Asbill, CDPE // Associate Broker, Realtor